Feedback

Do you have a comment?

Kalparrin Feedback

We welcome your feedback. Kalparrin will acknowledge and handle any complaint or comment in an ethical, timely and effective way. These can be made directly (phone, email, letter or in person) or indirectly (NDIS Safeguard and Quality Commission, other agency or an indirect source acting on behalf of the complainant).

For families receiving services from Kalparrin, we recommend the following procedure for any complaints or comments about the operation of Kalparrin:

1. Contact your Therapist directly

If you feel that you would prefer not to address the issue directly with your Therapist, or that your issue has not been sufficiently resolved:

2. Contact the CEO of Kalparrin ECIS directly

Chief Executive Officer
Kalparrin ECIS
PO Box 93
Greensborough VIC 3088
Ph: (03) 9435 8311

Or by using the Feedback and Complaints Form at the bottom of this page.

If you prefer or feel that your issue has not been sufficiently resolved:

3. Contact our Board directly

Board
Kalparrin Incredible Kids
PO Box 93
Greensborough VIC 3088
or you can email the Board directly.

If you prefer or feel that your issue has not been sufficiently resolved:

4a. If NDIS funded, contact the NDIS Quality and Safeguards Commission directly.

Phone: 1800 035 544
Further Information: https://www.ndiscommission.gov.au/about/complaints

4b. If not NDIS funded, contact the Disability Services Commissioner (Victoria) directly

Phone: 1800 677 342
Email: 
complaints@odsc.vic.gov.au

Further Information: www.odsc.vic.gov.au

We will acknowledge your complaint or comment within 14 days and keep you informed of progress.

A copy of Kalparrin’s Feedback Complaints Policy is available on request.

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Details of my compliment, complaint or feedback.

Personal Details

If you would like us to contact you to discuss your feedback or complaint please provide your contact details below.