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Kalparrin Feedback

We welcome your feedback. Kalparrin will acknowledge and handle any complaint or comment in an ethical, timely and effective way. These can be made Directly (phone, email, letter or in person) or Indirectly (referred from the Department of Human Services, other agency or an indirect source acting on behalf of the complainant).

For families receiving services from Kalparrin, we recommend the following procedure for any complaints or comments about the operation of a Kalparrin ECIS centre:

1. Contact your Key Worker or Therapist directly.

If you feel that you would prefer not to address the issue directly with your Key Worker or Therapist, or that your issue has not been sufficiently resolved:

2. Contact the CEO of Kalparrin ECIS directly.

Chief Executive Officer
Kalparrin ECIS
PO Box 93
Greensborough VIC 3088
Ph: (03) 9435 8311
Email: ceo@kalparrin.com.au

If you prefer or feel that your issue has not been sufficiently resolved:

3. Contact the Board of Management directly.

Board of Management
Kalparrin ECIS
PO Box 93
Greensborough VIC 3088
Email: board@kalparrin.com.au

If you prefer or feel that your issue has not been sufficiently resolved:

4a. If NDIS funded, contact the National Disability Insurance Agency (NDIA) directly.

Darebin Office: 251 Murray Road, Preston VIC 3072
Epping Office:  560-650 High Street, Epping Vic 3076

Phone: 1800 800 110
Further Information: www.ndis.gov.au

4b. If not NDIS funded, contact the Disability Services Commissioner (Victoria) directly.

Phone: 1800 677 342
Email: 
complaints@odsc.vic.gov.au

Further Information: www.odsc.vic.gov.au

If you are not receiving services from Kalparrin, we recommend that you follow the above procedure for any complaints or comments about the operation of a Kalparrin ECIS centre – starting at Step 2.

We will acknowledge your complaint or comment within 14 days and keep you informed of progress.

A copy of Kalparrin’s Complaints Policy and Practice is available on request